Frequently Asked Questions

You can easily search for caregivers by entering your location and the type of help you need. You can read their profiles, check reviews from other people, and then contact the caregiver you like to arrange the interview in your convenient time.

All caregivers on the platform have their qualifications checked. You can also look at their experience, certifications, and reviews from other users to be sure they are right for your needs.

Payments must be made through the platform using credit/debit cards, bank transfers, or other online payment methods. You'll pay for the hours you use, and the platform handles all the transactions safely and securely.

Yes! You can read caregiver profiles, look at their experience and reviews, and choose one that fits your needs. If you're unsure, you can contact them, do the interview then choose the right one.

Yes, you can cancel or change a caregiver. Most platforms allow you to cancel or reschedule services, but you may need to give some notice or pay a small cancellation fee, according to our platform's policy.

All our platform caregivers are well vetted, background-checked and insured for your peace of mind. You can check the details on their profiles or ask the platform for more information.

Some caregivers can help with basic medical tasks like reminding you to take medication, monitoring your health, or assisting with mobility. If you need more specialized care, make sure to look for a caregiver with medical experience.

The minimum number of hours for each booking is one hour.

CareOhub is an online platform that helps connect caregivers with people who need care. It allows you to find caregiving jobs, manage your schedule, and communicate directly with clients.

• Flexible hours: You can choose the hours you want to work
• Control over your schedule: You decide when and where you want to work
• Variety of clients: Access to many clients who need different types of care
• Easy communication: Direct communication with clients through the platform
• Payment security: Secure payment processing through CareOhub

• Personal care: Help with bathing, dressing, grooming
• Companionship: Spending time with clients, engaging in activities
• Household tasks: Light cleaning, meal preparation, running errands
• Medication reminders: Helping clients remember to take medicine
• Overnight care: Helping clients at night time
• Live-in care: Staying in client's house for certain period

Yes, you should have at least one year experience. Some clients may require specific skills, such as experience with dementia care, while others might just need help with daily tasks. You can create a profile that highlights your experience and skills to attract the right clients.

To create a profile, simply sign up on the CareOhub platform. You'll need to provide information about your experience, skills, and availability. You can also upload certifications and let clients know the types of care you specialize in. The more information you provide, the better your chances of getting hired.

You will receive your payment through CareOhub's secure payment system. Payments are processed directly to your bank account, making it easy and safe.

Yes! You can set your own hourly rate when creating your profile. This allows you to choose what you feel your skills and experience are worth.

If you accept payments outside the platform (cash, cheque, or direct transfer), you violate CareOhub's terms of service. This can result in:

• Large fines as penalties
• Termination from the platform
• Legal action if necessary

Always ensure payments are processed through the platform for security and compliance.

CareOhub charges a small service fee, but it's much lower than what traditional agencies charge. This helps us keep the platform running and ensures you get the best opportunities.

You can use CareOhub's clock-in and clock-out feature to track your working hours. This ensures you get paid correctly for the time you've spent with clients.

Yes, you need to register as self-employed before working as a caregiver on CareOhub. This is important because you will be working independently and are responsible for your own taxes and financial affairs. Registering with HMRC helps you meet legal requirements.

To register as self-employed, you need to go to the HMRC website and fill out a simple form. You can register online by creating an account with HMRC. This will allow you to pay taxes and receive National Insurance contributions.

While working with CareOhub, you will be considered self-employed. This means you are not an employee of CareOhub. You have control over when and how you work, and you manage your own taxes, insurance, and other self-employment responsibilities.

While CareOhub does not provide insurance, it is highly recommended that caregivers have their own insurance. Public liability insurance can protect you if something goes wrong during a care visit. You should also consider personal injury or professional indemnity insurance.

Yes, as a self-employed caregiver, you must pay National Insurance if your earnings are above a certain amount. NI contributions help you qualify for benefits like the State Pension. You'll pay Class 2 NI if your income is above the threshold, and possibly Class 4 NI based on your profits.

To do your taxes, follow these steps:

1. Register with HMRC for self-assessment (if you haven't already)
2. Track your earnings and expenses throughout the year
3. File your self-assessment tax return online via the HMRC website
4. Pay any tax owed by the January 31st deadline

Yes! You can claim expenses directly related to your caregiving work, such as:

• Travel costs (mileage or public transport)
• Caregiving supplies (gloves, medical supplies, etc.)
• Professional insurance or training costs

These expenses can be subtracted from your earnings, reducing the amount of tax you owe.

If you don't file your tax return on time, you could face penalties from HMRC. The penalty for late filing starts at £100 and increases the longer you delay. Make sure to file your tax return before the deadline of January 31st.

CareOhub does not provide direct training for caregivers. However, we recommend that caregivers have relevant certifications or training in areas such as first aid, elderly care, or specialized care needs. You can find various online training programs to enhance your skills.

We encourage caregivers to seek additional certifications or training to improve their qualifications. You can explore courses in health and safety, dementia care, and other areas relevant to caregiving. There are many resources available online or through local healthcare organizations.

CareOhub does not perform background checks directly. However, clients may request that you provide a background check or certain certifications (such as DBS checks or references) before hiring you. It's a good idea to have these documents ready to show potential clients.

As a self-employed caregiver, you have the flexibility to take time off when needed. If you are sick or unable to work, simply let your client know in advance so they can make alternative arrangements. You don't receive sick pay through CareOhub, but you can adjust your schedule to fit your needs.

Caregivers on CareOhub are generally considered self-employed, so holiday pay is not automatically provided. However, it's important to agree on any holiday time or pay with the family or client you are working with. Some families may offer paid time off, depending on the terms of your arrangement.

Travel expenses are typically covered by the family or client you're working with. Before starting a job, we recommend discussing any travel reimbursement details, such as mileage rates or transportation costs, directly with the family to ensure mutual agreement.

Yes! As a self-employed caregiver, you can work with multiple clients at the same time. You have the freedom to choose which jobs you want to accept based on your availability and preferences.