Frequently Asked Questions
Care User FAQs
Here are some frequently asked questions (FAQs) for Care user who use our online platform to hire a caregiver. These are just a few common questions you might have when using our platform to hire a caregiver. If you're unsure about anything, always check the platform’s help section or contact customer support for more information.
You can easily search for caregivers by entering your location and the type of help you need. You can read their profiles, check reviews from other people, and then contact the caregiver you like to arrange the interview in your convenient time.
All caregivers on the platform have their qualifications checked. You can also look at their experience, certifications, and reviews from other users to be sure they are right for your needs.
Payments must be made through the platform using credit/debit cards, bank transfers, or other online payment methods. You’ll pay for the hours you use, and the platform handles all the transactions safely and securely.
Yes! You can read caregiver profiles, look at their experience and reviews, and choose one that fits your needs. If you’re unsure, you can contact them, do the interview then choose the right one.
Yes, you can cancel or change a caregiver. Most platforms allow you to cancel or reschedule services, but you may need to give some notice or pay a small cancellation fee, according to our platform’s policy.
Caregivers on the platform are expected to be reliable, but you can communicate directly with them to confirm their schedule. If there is a delay or issue, you can contact customer support.
If you’re not satisfied, you can contact the platform’s support team. Alternatively, you can search the new caregivers and follow the all hire process.
Some caregivers can help with basic medical tasks like reminding you to take medication, monitoring your health, or assisting with mobility. If you need more specialized care, make sure to look for a caregiver with medical experience.
You can search for caregivers who offer the specific services you need. Many profiles will list the tasks they can assist with, such as personal care, light housekeeping, cooking, or companionship.
You can hire caregivers for just the hours you need. Some caregivers offer flexible hours, so whether it’s for a few hours a day or a few days a week, you can find the right fit.
Yes, many caregivers offer services at night or on weekends. You can search for caregivers who have availability during those times.
All our platform caregivers are well vetted, background-checked and insured for your peace of mind. You can check the details on their profiles or ask the platform for more information.
All caregivers listed on the platform have gone through a background check. You can also look at reviews and ratings from other users to help make your decision. If you feel uncomfortable at any time, you can always contact customer support.
Caregivers usually have set breaks during longer shifts. You can discuss break times with them beforehand, so you know what to expect.
Yes, if you like a caregiver, you can request them for future visits. You can save their profile or contact them directly to arrange regular care. However, you have to make a payment via our platform.
Yes, hourly care is usually more affordable than full-time care because you only pay for the hours you need. This makes it a good option if you don’t need help all the time.
You can message or call the caregiver directly through the platform. Our platforms also have a built-in chat feature to make communication easier.
If a caregiver is late or doesn’t show up, contact the platform’s support team right away. They can help resolve the issue, try to find you a replacement, or offer a refund if appropriate.
Yes, you can hire a caregiver for long-term help. Some caregivers are available for ongoing care, and you can set up a regular schedule based on your needs.
Yes, many caregivers offer assistance with errands like grocery shopping, picking up prescriptions, or going to appointments. Be sure to check their services to confirm they can help with these tasks.
The minimum number of hours for each booking is one hour.
If you have special care needs, such as help with dementia, mobility issues, or specific medical care, make sure to mention this when you search and interview a caregiver. Our platforms let you filter by special skills or needs and accordingly you can choose right caregiver.
If you ever feel uncomfortable, it’s important to communicate your concerns directly with the caregiver. If the issue isn’t resolved, you can contact Careohub support for assistance, and they can help you find a new caregiver if needed.
No, Careohub is not registered with official regulatory bodies like CQC or Care Inspectorate. It’s an online platform that connects caregivers with care users. This means it’s important for you to do your own research and ask questions before hiring a caregiver.
Yes! Many caregivers offer flexible hours, including overnight care or weekend shifts. You can search for caregivers who are available during these times and arrange a schedule that works for you.
Careohub allows you to find caregivers who are available only on specific days or times. You can choose a caregiver who fits your schedule and only hire them when you need help.
If you need to cancel or change a caregiver, you can do so through the Careohub platform. We require a certain amount of notice, so make sure to check the cancellation policy.
CareOhub is transparent about its fees. You will be charged based on the hours the caregiver works, and there should be no hidden fees. Always check the platform’s payment terms for full details.
We highly suggest you to read the caregiver’s profile carefully to see if their skills and experience match your needs. You can also chat with them directly to ask any questions or discuss your requirements. Once you are satisfy then only hire a caregiver.
Yes! We have a pool of care givers who has various skilled and experience. You can search for caregivers who have experience with specific needs like dementia care, mobility assistance, or companionship. Make sure to check their profiles and ask about their experience in these areas.
If a caregiver can’t work, you can contact Careohub support to find a replacement. It’s always good to have a backup caregiver or plan in case of emergencies.
Yes! After the caregiver has completed their service, you can leave a review or rating based on your experience. This helps other users make informed decisions when hiring caregivers.
